Refund Policy

Effective Date: February 10, 2026

At Codeely, LLC ("Codeely," "we," "us," or "our"), we want you to be satisfied with our service. This Refund Policy outlines the terms under which refunds are available for our paid subscription plans.

1. Free Tier (Starter Plan)

The Starter plan is free at $0/month. Since no charges are made, no refunds apply to this plan. You can use the Starter plan indefinitely at no cost.

2. Refund Window

For paid plans (Pro at $6/user/month and Enterprise), we offer a 14-day refund window from the date of each billing charge. If you are unsatisfied with the service for any reason, you may request a full refund within 14 days of being charged.

3. How to Request a Refund

To request a refund, email us at [email protected] with the following information:

  • Your account email address
  • The date of the charge
  • The reason for your refund request

We aim to process all refund requests within 5–10 business days. Approved refunds will be credited back to the original payment method used at the time of purchase.

4. What Qualifies for a Refund

  • Requests made within 14 days of the billing charge
  • Accidental or duplicate charges
  • Service was significantly unavailable or non-functional during the billing period
  • You were charged after canceling your subscription (due to a processing delay)

5. Annual Plan Refunds

If you are on an annual billing plan and request a refund after the 14-day window but before the end of your billing year, we may issue a prorated refund for the unused portion of your subscription at our discretion. Prorated refunds are calculated based on the number of full months remaining in your billing period.

6. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Requests made more than 14 days after the billing charge (unless on an annual plan, see above)
  • Dissatisfaction with features that were clearly described before purchase
  • Account termination due to violation of our Terms of Service
  • Failure to cancel before a renewal date when you intended to cancel

7. Cancellation

You can cancel your subscription at any time from your account settings or by contacting us at [email protected]. When you cancel:

  • Your subscription remains active until the end of your current billing period
  • You will not be charged for future billing periods
  • Your account will be downgraded to the free Starter plan at the end of the billing period
  • Your data will be retained and accessible on the Starter plan (subject to Starter plan limits)

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be communicated to active subscribers via email.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Codeely, LLC
Email: [email protected]